This course provides students with practical tools to conduct funeral arrangements with diverse client families.

PubMed search

Customer Service

Textbook resources owned by the U Libraries.

  • Hill, N., & Alexander, J. (2000). Handbook of customer satisfaction and loyalty measurement (2nd ed.). Aldershot, Hampshire, England ; Brookfield, Vt.: Gower.   Wilson Library   General Collection   HF5415.335 .H55 2000 

  • Kalbach, James, Kalbach, Jim, ProQuest, & EBSCOhost. (2016). Mapping experiences : A guide to creating value through journeys, blueprints and diagrams. Sebastopol, CA: O'Reilly Media.   Online ebook

  • Rossman, J., & Duerden, M. (2019). Designing experiences. New York: Columbia University Press.  Online ebook

  • Wolfelt, A. (2001). Funeral home customer service A-Z : Creating exceptional experiences for today's families. Fort Collins, Colorado: Companion.  Bio-Medical Library   General Collection   WA840 W855f 2001  

Online Resources

Cultural Considerations & Burial Rituals

Ebooks owned by the U Libraries

  • Parkes, C., Laungani, P., Young, B., Taylor & Francis, & Ebrary, Inc. (2016). Death and bereavement across cultures (Second ed.). New York: Routledge.  Online ebook
  • Robben, A., & ProQuest. (2018). Death, mourning, and burial : A cross-cultural reader (Second ed.). Hoboken, NJ: John Wiley & Sons.  Online ebook

Online Resources

 

Preneed/Pre-arrangements

Online Resources

Government Business Resources

Minnesota Government Resources

Federal Business Resources

Databases

Industry Reports

Article databases (for marketing/business)

Last Updated: Jun 23, 2020 12:36 PM